Return and Refund Policy

Effective Date: 22 May 2025

Thank you for shopping at Buttonholes Ecom Express Pvt. Ltd.. We specialize in clothing and fashion products for Men, Women, and Kids. This Return, Refund, and Cancellation Policy outlines the conditions under which products purchased from our website may be returned, exchanged, or refunded.

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1. Scope of This Policy

This policy applies exclusively to physical apparel products such as shirts, trousers, t-shirts, dresses, kidswear, and related fashion items available for sale on our website. We do not sell digital products, gift cards, subscriptions, or perishable goods.

2. Eligibility for Returns

Returns are accepted only if all the following conditions are met:

• The return request is raised within 7 days from the date of delivery.
• The product is unused, unworn, unwashed, and free from stains or damage.
• All original tags, labels, and packaging must be intact.
• The original invoice or order confirmation must be provided.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized, altered, or tailor-made clothing items.
• Products marked as “Final Sale” or “Non-Returnable” on the product page.
• Items damaged due to misuse, negligence, or normal wear and tear.
• Products returned without original tags or packaging.

4. Return Request Process

To initiate a return, customers must contact our support team within the return window by providing the following details:

• Order ID
• Product name and size
• Reason for return
• Clear photographs (if the product is damaged or incorrect)

📧 Email: buttonholesecom@gmail.com
📞 Phone: +91-9960661551

5. Return Pickup & Shipping

Once the return request is approved, return pickup instructions will be shared. In some cases, customers may be required to self-ship the product to our return address:

Buttonholes Ecom Express Pvt. Ltd.
Office No. 81, Light House Mall,
Kenjale Nagar, Bibwewadi,
Pune – 411037

Customers are responsible for return shipping charges unless the return is due to a defective, damaged, or incorrectly shipped product.

6. Quality Check & Inspection

All returned items undergo a quality inspection upon receipt. Products that fail to meet return eligibility conditions will be rejected and sent back to the customer at their expense.

7. Refund Policy

• Refunds are initiated only after successful quality inspection.
• Approved refunds are processed to the original payment method.
• The refund process may take 7–10 business days from approval.
• Shipping charges are non-refundable unless the return is due to our error.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank account or payment app.
• Contact your bank or payment provider.
• If the issue persists, contact us at buttonholesecom@gmail.com.

9. Exchange Policy

Exchanges are allowed only in the following cases:

• Size issues (subject to stock availability)
• Manufacturing defects
• Incorrect product delivered

Exchange requests must be raised within 7 days of delivery.

10. Order Cancellation Policy

Orders may be cancelled within 12 hours of placement, provided they have not yet been shipped. Once shipped, cancellations are not permitted.

11. Damaged or Incorrect Products

If you receive a damaged or incorrect item, notify us within 48 hours of delivery along with clear photographs of the product and packaging. We will arrange a replacement or refund after verification.

12. Policy Updates

Buttonholes Ecom Express Pvt. Ltd. reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting on the website.

13. Contact Information

• Company: Buttonholes Ecom Express Pvt. Ltd.
• Email: buttonholesecom@gmail.com
• Phone: +91-9960661551
• Address: Pune – 411037